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geckosoftware > Faqs
  • How does billing work?
    The billing process can be done in a single lumpsum, or paid monthly.
  • How do I contact support?
    You will be designated an account manager that you can contact directly, alternatively you can seek help through the live chat support we have available via our systems.
  • How do I access these software platforms?
    Users can access the platforms using any device that has an internet connection. We also have a Cobia, and Gecko Permit app which users can download.
  • How do you guarantee product quality?
    At Gecko Software, we have a very strict vetting process. Any new changes to our software platforms are done on our ‘test’ server, this is then thoroughly checked for issues to ensure new services within our software platforms meet the set standard. After this, a deployment to the systems are scheduled, and then re-tested to eliminate any bug issues.
  • Can I increase the number of users if required?
    Yes, users have the ability to add multiple users.
  • How long do I have to wait before the software can be deployed onto my project?
    Deployment can be carried out straight away, providing we have received a PO.
  • Can I request changes to the system to better suit my project?
    Yes, as both of our software platforms are developed in-house, this allows us to have the ability to better customise the system to meet the needs of our clients.
  • Do you offer a trial period?
    Gecko Software offer a 30 day trial period.
  • What are the different user types?
    Cobia Commissioning User Types:
    Admin, Commissioning Manager, Commissioning Agent, Package Manager, Contractor, Designer

    PTW User Types:
    Requestor, Approver, Reporter and Master user

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